lettings appletons on 17 May 2007 10:27 am
Ombudsman for Estate Agents Scheme (OEA)
Appleton-Estates.com has signed up to the non-mandatory signed up to the Ombudsman for Estate Agents (OEA) code of practice.
The Ombudsman for Estate Agents (OEA) is an independent, non-statutory dispute resolution service for dealing with disputes between Member Agencies and customers who are buying and selling residential property in the UK.
By choosing Appleton-Estates.com, you can be assured that we agree to abide by the OEA Code of Practice, which sets out a framework within which Members must operate and sets the standards of service they should provide.
The Code is mandatory and rigorously enforced. Compliance levels and consumer satisfaction are closely monitored. If things go wrong, and you have a dispute with a Member Agency, you can refer your complaint to the Ombudsman for resolution. The Ombudsman is completely independent of the Member Agencies, and will provide a free, fair and speedy review of complaints falling within his Terms of Reference.
As a member agency we have agreed to co-operate with the Ombudsman and to abide by any decisions that the Ombudsman comes to.
